FAQs

Frequently Asked Questions


Unfortunately you can't change or cancel your order after confirmation has been sent. Once confirmation has been sent this means your print has been processed. It is the customer's responsibility to ensure that the content and layout of the design is correct before ordering, as bespoke or made-to-order items are not returnable.

Please be aware that all bespoke or personalised orders are specifically made for each customer, so they can only be returned if they are faulty/do not meet your instruction or do not fit the description.

Otherwise we do not except returns for any other reason.

Yes! Once your order has been dispatched, you can track the delivery. We have our Online Tracking which you can view here:

Track My Order

Yes - All prints have the options of a Black or White mounted frame. This includes A5, A4 and A3 sizes. You also have the option of a 'Print Only' if you wish to use your own frame.

Order on our website using our easy ordering system. Find the product you want, choose your options and add your personal info. You can then add the item to your basket and checkout!

Usually most prints are dispatched within 48 hours, using a 24 hour courier. So we say to allow 3 - 5 days, but sometimes during busy periods like Christmas this may be longer. We will always notify you if there is any delay.

As designs can take some time to create, this can be done but may incur a charge for bespoke prints. I would suggest contacting us with your thoughts and ideas and let us see what we can do!

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Our website is SSL Secure. SSL stands for Secure Sockets Layer and, in short, it's the standard technology for keeping an internet connection secure and safeguarding any sensitive data.

Payment are processed by PayPal which is encrypted for total safety.

We use a high quality Satin or Matte Finish Paper for our prints - This is usually determined by the type and style of print you have chosen.

PayPal - Which enables you to use most Debit and Credit Cards including Visa, Mastercard, Maestro and more.
SagePay - Which enables you to use most Debit and Credit Cards including Visa, Mastercard, Maestro and more.

Both options are 100% secure.